vCIO- Managed Service Provider

Company: Evergreen Services Group
Location: Las Vegas
Posted on: November 8, 2024

Job Description:

Lyra Technology Group is seeking a vCIO for one of their operating companies. As vCIO at Pact-One Solutions, you will provide strategic IT leadership and guidance to our clients, aligning technology initiatives with business objectives to drive growth, efficiency, and innovation yielding additional revenue for the company and helping increase client retention.
About Lyra---
Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About Pact-One Solutions---
With more than 20 years of experience, Pact-One Solutions is a rapidly expanding MSP IT firm with a focus on dental practices. Our passion is collaborating as a team to provide excellent client service through high-performing networks and enduring partnerships.
"Think Team, Never Give Up, Do the Right Thing, Humble yet Hungry" are the guiding principles by which we operate.
Your work as vCIO will include several components:

• Manage the business relationship with clients ensuring a level of client satisfaction and engagement.
  
• Grow existing client direct service recurring revenue by expanding value and service.
  
• Grow existing client direct service non-recurring revenue by expanding the services provided.
  
• Participate in strategic business discussions with clients, focused on setting clear direction and achieving long term success.
  
• Serve as an escalation point for account management problems, client issues, collections, etc.
  
• Participate in Informational Briefings and other client events, including content selection, scheduling, promotion, registration, presentation, and post-event follow-up.
  
• Contribute and adhere to the development of the Standard Operating Procedures (SOPs) for the Client Success Department.
  
• Participate in annual client price increase process.
  
• Participate in review of clients' profitability and implementation of any necessary corrective actions.
  
• Contribute to continuous process improvement activities for the department, training, hardware, software, vendors, etc.
  
• Document work performed, including: a detailed description of the work performed, time worked, and any follow-up required.
  
• Maintain up-to-date client documentation and participate in scheduled meetings with assigned clients.
  
  Our ideal vCIO has the following qualifications:
  
  
• A bachelor's degree or master's degree in the field of business, computers, network administration or Information Technology, or equivalent experience and/or training is preferred.
  
• 7+ years of experience working with small and mid-size businesses in a Managed Services Provider (MSP) environment is preferred.
  
• 5+ years of experience in performing technical account management and/or vCIO duties is preferred.
  
• Strong knowledge of computer networking and computer infrastructure technologies, and computer support needs for small and midsize businesses.
  
• Sales level experience with remote monitoring and management software, ticketing, quoting systems.
  
• Experience with Microsoft Office software (Word, Excel, and Outlook) is required.
  
• Sales level certifications for various hardware and software products are helpful.
  
  If becoming part of a growing company in the tech space sounds appealing to you, let's have a conversation.
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Keywords: Evergreen Services Group, North Las Vegas , vCIO- Managed Service Provider, Other , Las Vegas, Nevada